To: _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)
From: _________@____.__ (Sender’s email address)
Subject: Apology for Poor Service Experience
Respected Sir/Madam,
I write this email on behalf of _________ (company name) with the utmost respect in response to the complaint that we received having ticket number ______ (mention) regarding the poor service you encountered during _________ (mention purpose – product service/ repairing service/ any other).
I offer my sincerest apologies for the poor experience you had with us. We request your forgiveness and understanding in this regard. If you have any further queries, please reach us at _________ (mention contact number).
Thanking you,
Warm regards,
_________ (Mention name),
_________ (Company name),
_________ (Contact details)
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