To: _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)
From: _________@____.__ (Sender’s email address)
Subject: Apology for Delayed Response
I ______ (name), am writing in response to the complaint that we received on __/__/____ (date) regarding _________ (late delivery/refund issue/brief complaint).
In this regard, I offer sincere apologies for not promptly addressing your concern. Further, we discovered that due to _________ (technical issue/transaction issue/any other), there was a delay in response from our end.
We offer our apologies for any inconvenience this caused. If you require further assistance, please feel free to reach out to us at _________ (contact details).
_________ (Your name),
_________ (Contact details)