Apology Email for Delay in Resolution – Sample Email Apologizing for Delayed Response

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology for Delay in Resolution

Dear Customer,

I am writing in response to the complaint received by our __________ (support department) regarding _________ (damaged product/product issue/any other). I sincerely regret the delay in resolving this matter for you.

I want to assure you that your concern is important to us. We have escalated the issue to our technical team, and we discovered that _________ (mention reason – payment error/technical glitch/communication issue/other reason) caused the delay.

I deeply apologize for the same and want to assure you that we are actively working to resolve the matter promptly. If in case you have any queries, please feel free to contact us at _________ (contact details).

Warm Regards,
_________ (Your name),
_________ (Designation),
_________ (Contact details)

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