Apology Email for Quality Issue – Sample Email Apologizing for Product Quality

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology for Product Quality Issue

Dear Customer,

I am writing in response to the complaint received on __/__/____ (date) regarding quality issues with our _________ (product name).

I want to sincerely apologize for the subpar quality of the product you received. We deeply regret not meeting your expectations. To rectify this situation, we have decided to _________ (replace/refund/repair/mention resolution) the product at our earliest convenience.

We hope you accept our apology and appreciate your understanding. If you would like to discuss this further, please do not hesitate to contact us at _________ (contact details).

Warm Regards,
_________ (Your name),
_________ (Designation),
_________ (Contact details)

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