To: _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)
From: _________@____.__ (Sender’s email address)
Subject: Apology for Delay in Refund
I write this email in reference to the complaint that we did receive on __/__/____ (date) about the refund of _________ (amount).
I, as ________ (designation), most sincerely apologize for the delay that you faced in receiving your refund. We apologize for the inconvenience this caused to you. I would like to inform you that your refund has been processed to your source payment method and will be credited within ____ (days).
Thank you for your understanding throughout this process. Your cooperation is greatly appreciated. If you have any further queries, please do not hesitate to reach out to us at _________ (contact details) or write to us at _________ (email).
_________ (Your name),
_________ (Contact details)