To: _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)
From: _________@____.__ (Sender’s email address)
Subject: Apology for Damaged Goods
My name is _________ (your name) and I am writing this email in response to the complaint that we received on __/___/_______ (date). We have got to know that you received damaged goods, and we deeply apologize to the inconvenience this has caused you.
We have learned that the product was damaged due to _________ (mention reason). In this regard, we request your kind understanding and seek your forgiveness.
We assure you that we will be re-delivering your goods within ___ (days). Once again, we apologize for this unprofessional behavior. If you require further assistance, please do not hesitate to contact us at _________ (contact details) or write to us at __________ (email address).
_________ (Your name),
_________ (Contact details)