Escalation Email to the Manager – Sample Email for Escalation to Manager

To: _________@____.__
Bcc/Cc: _________@____.__

From: _________@____.__

Subject: Escalation regarding _________ (mention issue)

Respected Sir/ Madam,

My name is ___________ (name) and I am writing this email to express my concern over the recent incident that took place during my visit to your office/ branch on __/__/_____ (date). Unfortunately, the experience was not satisfactory, and I feel forced to escalate this issue to you for a resolution.

The issue that I encountered was __________ (name of the facility or service), which, as a very old and regular customer of your esteemed __________ (mention – company/ bank/ organization), I did not expect to encounter. The following are the details that are registered with you

Name: ________ (mention your name)
Customer ID: _______ (mention your customer ID)
Mobile No.: ________ (mention registered Mobile no.)

I urge you to take strict and quick action to resolve the matter. I expect an honest and complete inspection to be conducted by you in reference to this matter. I expect and look forward to better service next time.

Thanking you,
__________ (Digital signature),
___________ (mention name),
___________ (contact details)

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