My name is ___________ (name) and I am a resident of ___________ (location).
I am writing this email in reference to the recent order that I placed from your ____________ (showroom/ website/ offline store/ online store/ any other). I beg to inform you that the product was ordered on __/__/____ (date) bearing order ID ___________ (order ID) but unfortunately, the product received was found to be damaged. I am shocked to say that the product was not even working properly.
The product being new, I request you to kindly _______ (repair/replace) the product as per the company norms at the earliest. In this regard, you may contact me at ___________ (contact number) or respond to this email.
__________ (Contact details)