Dear ___________ (name),
I hope you are doing well. In reference to your payment dispute negotiation request that we received from your end on __/__/____ (date) regarding _____________ (loan account/ installment/ any other), upon reviewing your request, we have decided to negotiate the said amount.
As a negotiated amount, we request you to kindly make a payment of ____________ (mention amount) by __/__/____ (date) in order to close the dispute. If you have any further query, please reach out to us at ____________ (mention contact number).
[Digital Signature – if applicable]
____________ (Contact details)