Respected Sir/ Madam,
My name is ___________ (name) and I am working as _________ (designation) in __________ (company).
This email is in reference to the recent order that was placed by our company for ___________ (item name/ SKU number/ and quantity). I write this email to bring into your knowledge that we received the delivery of material on __/__/____ (date) but unfortunately the received goods were incorrect.
It is to request you to kindly look into the same and arrange a replacement at the earliest. I shall be highly obliged. For further queries, you may contact me at __________ (contact details).
_________ (contact details)