To: _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)
From: _________@____.__ (Sender’s email address)
Subject: Apology for Unsatisfactory Experience
Respected Sir/ Madam,
I am _________ (name), writing this email on behalf of __________ (restaurant name) in response to the complaint I received from you regarding ____________ (unhygienic food/ improper service/ delay in cooking time/ any other issue) during your visit.
First and foremost, I would like to extend our sincere apologies for the inconvenience you experienced. I want to assure you that such incidents are not reflective of our usual standards, and we are committed to rectifying the situation to prevent any recurrence. Your feedback is invaluable to us in our efforts to improve our services. We genuinely hope you will consider giving us another opportunity to serve you in a better way.
Once again, I apologize on behalf of __________ (mention restaurant name) for the disappointing experience you had.
Thank you for your understanding,
___________ (name),
___________ (restaurant name and address)
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