Apology Email to Dissatisfied Customer – Apology Email for Poor Service

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology for Unsatisfactory Service

Respected Sir/Madam,
I am writing this email in response to your complaint regarding _________ (order/product) placed on __/__/____ (date).

On behalf of ___________ (company name), I extend my sincere apologies for ________________ (delayed delivery/wrong product/damaged product/any other issue). We take pride in ensuring the highest level of customer satisfaction, but regrettably, due to ___________ (technical error/miscommunication), we fell short of meeting your expectations.

We kindly request your cooperation and patience as we work to resolve this issue within ____ (number of days). I deeply regret the inconvenience caused to you. Should you require further assistance, please feel free to contact us at __________ (contact details).

Thank you for choosing us as your business partner.

Best Regards,
__________ (Name),
__________ (Contact details)

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