Apology Email to Customer for Shipment Delay – Sample Email to Apologize for Shipment Delay to Customer

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology for Shipment Delay

Respected Sir/ Madam,
I am writing in reference to your order number ___________ (mention order number), which was placed on __/__/____ (date) under the name of __________ (mention name).

I would like to extend my sincerest apologies for the delay in the shipment of your order. The delay was due to ____________ (overwork/ high demand/ transportation issues/ unforeseen circumstances/ any other reason). We understand the frustration this may have caused and assure you that we are working diligently to rectify the situation.

Please be assured that we will be delivering your order promptly within the next __________ (number of days) days. We appreciate your patience and understanding. If you require any further assistance, please do not hesitate to contact us at _________ (contact details) or simply reply to this email.

Thanking you,

Best regards,
__________ (Your name),
__________ (Designation)
__________ (Contact Details)

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