Apology Email for Mistake in Product Delivery – Sample Apology Email to Client

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology for Incorrect Product Delivered

Dear Sir/Madam,
I am writing in reference to the recent order with order ID __________ (mention ID), which was delivered on __/__/____ (date). I apologize for the inconvenience caused by the accidental exchange of your order with another one due to a technical issue in our system.

We deeply regret this error and kindly request you to return the incorrect order. We are taking immediate corrective actions to ensure such issues do not recur. Further, we commit to delivering your correct order by __/__/____ (date).

We apologize for the same, If you have any concerns or questions, please feel free to contact us at ___________ (contact details).

Thank you for your patience and continued support.

Warm Regards,
__________ (Name),
__________ (Designation),
__________ (Contact details)

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