Order Not Received Mail – Sample Email Reporting Non-receipt of Order

To   : ____________ (Enter Receiver's Email Address)
Cc   : ____________ (Enter Carbon Copy Receiver's Email Address)
Bcc : ____________ (Blind Carbon Copy Receiver's Email Address)

Subject: Inquiry Regarding Non-Receipt of Order – Order ID: __________

Dear __________ (Customer Service Manager Full Name),

I am __________ (Your Name), a customer who recently placed an order with your company. I trust this email finds you well.

Customer Details:

Full Name: __________ (Your Full Name)
Order ID: __________ (Your Order ID)
Delivery Address: __________ (Your Delivery Address)
I am writing to express my concern as I have not yet received the order placed on __________ (Specify Order Date). According to the tracking information, the status still indicates that the order is in transit.

Order Details:

Order Date: __________ (Specify Order Date)
Order Items: __________ (Specify Ordered Items)
I shall be obliged if you could investigate the matter and provide me with an update on the status of my order. If there are any issues or delays, please inform me of the steps being taken to resolve them.

Thank you for your prompt attention to this matter. I appreciate your assistance in ensuring the timely delivery of my order.


__________ (Your Full Name)
__________ (Your Contact Information)

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