To: _________@____.__
Bcc/Cc: _________@____.__
From: _________@____.__
Subject: Follow up for ticket number __________ (mention ticket number)
Dear __________ (name of the client),
This is to most humbly inform you that my name is ___________ (name) and I am writing this email on behalf of ___________ (name of the team). We regret to inform you that despite best efforts our team failed to troubleshoot the issue that you have been facing with our product under ticket number _________ (mention ticket number).
I totally accept the frustration and disappointment you must be going through. This is to inform you that to make an in-depth analysis and help you rectify the issue to reach the desired resolution, our team is willing to conduct a follow-up session at your earliest convenience.
I request you to kindly share your availability for the follow-up session and meanwhile do share any error message that you receive along with the log files so that the team will be able to do a quick research and assist you promptly. We assure to provide you best possible troubleshooting for the issues you have been facing.
Thanking you,
Sincerely,
___________ (digital signature – If Applicable),
___________ (name),
___________ (employee ID number),
___________ (contact details)
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- sample email to client apologizing for failed troubleshoot
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