This email is in reference to the request regarding refund for the order placed on date __/__/____ (date). It is to report that there is no response from your __________ (support department) and it has been now ___(days) since the request for refund was placed. The total amount that is to be refunded is _________(amount).
Kindly, look into this matter and process the refund as soon as possible. I have already enclosed the required documents for your reference. You may contact me at _______(contact details) for further clarification.
__________ (Contact Details)