Apology Email to Customer for Payment Error – Sample Apology Email for Error in Payment

Dear Sir/Madam,

This email is in reference to the order placed by your side on date __/__/____ (date) for _________ (product name). We would like to inform you that we have successfully received your payment of _______ (amount) but by mistake due to ____________ (technical error/miscommunication/any other) you have been charged with _________ (amount) in lieu of _________ (actual amount) for the same product mentioned above.

Therefore, we deeply apologise for the same and we will ________ (refund the extra amount – if applicable) paid by you as soon as possible. If you need further assistance, please do not hesitate to contact us at ____________ (contact details).

Warm Regards,

___________ (Name),
___________ (Contact details)

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