Apology Email to Customer for Miscommunication – Sample Email to Apologize and Address Customer Complaint

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology and Resolution for Miscommunication

Dear Sir/Madam,
This email pertains to the complaint received by our support team on __/__/____ (date) regarding ____________ (late delivery/wrong product/any other issue). I wish to extend my heartfelt apologies for the miscommunication regarding the ___________ (product name) from our end.

I deeply regret any inconvenience this may have caused you, and I want to assure you that we are committed to resolving this matter promptly. Your satisfaction is our priority. Should you need to reach us, please don’t hesitate to contact us at _________ (contact details).

We appreciate your understanding and cooperation in this matter.

Warm Regards,
__________ (Name),
__________ (Contact details)

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