Apology Email to a Patient for Billing Error – Sample Email Apologizing for Billing Error

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology for Incorrect Bill

My name is ________ (name) and I am ________ (mention designation) of _______ (mention hospital name). I am writing this email in reference to our recent conversation held via _________ (mail/call/letter/any other). I wish to address the inconvenience caused to you due to an error in billing for ________ (name of the patient) with patient ID ________ (mention patient ID).

I sincerely apologize for the incorrect bill that was issued. I want to assure you that the issue has been rectified, and a corrected bill with bill number __________ (mention) has been generated. Please find the attached copy of the corrected bill.

If you have any further concerns or queries, please do not hesitate to contact us. Thank you for your understanding and patience in this matter.

Best regards,
________ (Your name),
________ (contact details)

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