To: _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)
From: _________@____.__ (Sender’s email address)
Subject: Apology for Unsatisfactory Service During Your Stay
I am writing this email on behalf of __________ (name of the hotel), in reference to the complaint we received from you on __/__/______ (date). I would like to extend our sincerest apologies for the inconvenience you experienced during your recent stay at __________ (hotel name).
We deeply regret that our service fell short of your expectations and that we did not meet the high standards of professionalism that we have known for. We understand that your experience was marred due to _________ (mention issue), and we take full responsibility for that.
Please accept our apology and grant us the opportunity to make it up to you. We are committed to addressing the issues you raised and ensuring that your future experiences with us are pleasant and memorable. If you would like to discuss this matter further, please do not hesitate to contact us at ___________ (contact details).
___________ (Contact details)