Apology Email for Wrong Delivery – Sample Apology Email to Customer for Wrong Delivery

To:        _________@____.__ (Receiver’s email address)
Bcc/Cc: _________@____.__ (Bcc/ Cc receiver’s email address)

From:   _________@____.__ (Sender’s email address)

Subject: Apology for Incorrect Delivery

Dear Sir/Madam,
I am writing this email in response to the complaint regarding the order with the order ID _________ (mention ID). On behalf of ________ (company name), I would like to offer my sincere apology for the wrong delivery of ___________ (product/goods/any other).

We have investigated the issue with __________ (department) and we have observed that the reason for the wrong delivery was due to ___________ (technical error/mistake/miscommunication/any other). We deeply regret the inconvenience caused to you. Moreover, at ________ (company name), we are always dedicated to assisting our customers.

We assure you that you will receive your order within _____ (days) working days. If you require further assistance, please feel free to reach us at _________ (contact details).

Best Regards,
__________ (Name),
__________ (Designation),
__________ (Contact details)

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